Programming

10 minute bug fixes & web conference bloopers

Came across this article via HN and I’m pretty sure most who work for Enterprise companies would’ve come across this at least once. Incredibly detailed post.

Boss: Hey Ed, Sue in Detroit says that sometimes, the wrong Invoice Part Number is showing up on the Product History Screen. Can you help us figure this out.
Ed: I’m busy with something else at the moment. Put the ticket in my queue.
Boss: This will only take 10 minutes.
Ed: Are you sure about that?
Boss: Yes. I’ll just set up a web conference. Sue can show you right away, then you can look into it when you have time.
Ed: OK.
Boss: Great. Check your Outlook for an invite.

Continue reading the full article.

Talking about web conferences, this comment is eerily familiar.

Every conf call I join includes at least two of the following.

  •  The leader who is in the conf room calls in from the table phone and from their PC and can’t figure out how to stop the screaming feedback. What’s funny about this one to me is that the same people do it every time.
  •  Tom calls from his car. He must be on the interstate, judging from the road gradient we can hear.
  •  Dick joins from his laptop, where the microphone is conveniently part of the same physical device as the keyboard. CLACKCLACKCLACKCLACK.
  •  Harry is working from home. We become intimately familiar with his three-year-old daughter’s escapades with Cheerios and love of Phineas & Ferb.
  • Judging from the number of sirens, Jake apparently lives in a bad part of town or is watching Blues Brothers in the background.
  •  Lucy has apparently joined while sitting in a conference room, attending another meeting simultaneously.
  •  Robert joins 15 minutes late and would like everything he missed to be recapped.
  •  Mark absolutely will not let the meeting progress unless someone is recording. Everyone spends 10 minutes figuring out how to do this. No one can find the file at the end of the meeting.
  • James calls in via a VOIP connection from India, introducing a slight delay. “Hello?” “Hellohello” “Hi James, can-” “Hello” “Hi James, we are-” “Hello, hi yes-” “Hi James-“
  • Dave joins from the airport. According to the PA, someone named Janice needs to report to the ticket desk.
  • Mike has apparently set his cell phone ringer volume to “over 9000” and has placed it next to his mic.
  • “Can you see my screen?” “No”. “How about now?” -cue pictures of cats- “Yes but I think you have shared the wrong monitor.” “How about now?” -cue spreadsheet- “Yes.” -cue scrolling that the video broadcast can’t keep up with- “Now if you can see here, here and here…”
  • Mass meetings are the funniest. During one surreal leadership presentation where hundreds of people joined via a web meeting and many more were present in person, someone forgot to lock down presenter rights, and people kept drawing on the slides.

Tim Stone‘s addition:

  • “I heard a few beeps, who’s on the call?”
My addition
  • The moment when the foreign language clients forget about the non-English speaking crowd & continue discussion in their language while we wonder WTF is happening

 

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