Boss: Hey Ed, Sue in Detroit says that sometimes, the wrong Invoice Part Number is showing up on the Product History Screen. Can you help us figure this out.
Ed: I’m busy with something else at the moment. Put the ticket in my queue.
Boss: This will only take 10 minutes.
Ed: Are you sure about that?
Boss: Yes. I’ll just set up a web conference. Sue can show you right away, then you can look into it when you have time.
Boss: Great. Check your Outlook for an invite.